At SicWiC, we believe great lighting goes hand-in-hand with great service. Whether you’re browsing for your next statement piece or tracking an order, we’re here to make the process smooth, simple, and satisfying. Below are answers to some of the most frequently asked questions from our customers.

1. When will my order ship?

Orders are usually processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with your tracking number.

2. How long does delivery take?

Standard shipping takes between 7–12 business days, depending on your location. International delivery times may vary.

3. How do I track my order?

As soon as your order ships, we’ll email you a tracking number. You can use this to check your delivery status online anytime.

4. What if I haven’t received my order?

If your order hasn’t arrived within the estimated timeframe, contact us and we’ll help you resolve the issue.

5. Do you ship internationally?

Yes, we ship to select countries worldwide. Shipping fees and times are calculated at checkout based on your location.

6. Can I change or cancel my order?

We can make changes or cancel your order if it hasn’t been processed yet. Please reach out to us as quickly as possible.

7. What is your return policy?

Returns are accepted within 30 days of delivery for unused items in original packaging. See our Return Policy page for full details.

8. Are your lighting products energy-efficient?

Absolutely! Most of our products use LED technology for high efficiency and long-lasting performance.

9. Do your products include a warranty?

Some products come with a manufacturer warranty. Check the product details or contact us for specific information.